TERMS AND CONDITIONS

It is the passengers' responsibility to check the information we have been given, and which we have confirmed back in the bookings confirmation. There will be a full charge if a transfer fails because we have attended as per the information supplied and this proves to be incorrect.

Every vehicle has a physical limit to the amount of luggage it can carry. We allocate vehicles on the assumption that each passenger is travelling with 1 average size suitcase and 1 piece of hand luggage (aircraft cabin size). If you have over size luggage, any EXTRA luggage or bulky sports equipment such as skis. Please let us know. If you are advised that the amount of luggage you are travelling with requires a trailer, but decline our offer to provide one. Green Light will not be held responsible if luggage between seats or in the isles prevents easy evacuation from the vehicle in the event of an emergency. To save you unnecessary waiting when returning to the UK, please also tell us if you are travelling with hand luggage only. It is the passengers' responsibility to make sure the vehicle will be large enough for their needs -if in doubt please ask.

Please be ready to leave at the agreed pick up time. The vehicle may not be able to wait beyond this time if it is contracted to do another transfer and waiting will jeopardise subsequent work. In the event of adverse weather or traffic conditions we may contact customers to arrange an earlier start.

Our drivers are rarely late, if the driver has not arrived within 10 minutes of the agreed Time, please telephone our "bookings in progress" number 01869 / 232886 (If between 19:00 hours and 09:00 hours and at weekends please telephone 07867783094) if you have not already been contacted.

The route taken will be decided by the driver and our control centre. Unscheduled journey diversion requests will be accommodated only at our discretion and only provided this does not jeopardise this or subsequent transfers contracted for the vehicle. Unscheduled requests involving extra mileage, waiting time or pick ups / drop offs will attract a surcharge in advance payable to the driver after consultation with our control centre.

We will use any reasonable means to get you to your destination on time but we cannot be held responsible or liable for any delay caused by circumstances beyond our control. It is the passengers' responsibility to make sure enough time has been allowed for their transfer; we will be pleased to offer advice but without liability.

MEET AND GREET PROCEDURES FOR FLIGHTS INTO THE UK

Unless otherwise advised, the meeting point is always the arrivals hall public barrier or the airport information desk in the arrivals hall. Incoming flights are monitored using airport and television information services. We schedule drivers to be at the meeting point 30 minutes after the flight has landed, to allow for luggage recovery. This time will be reduced to 15 minutes if we are told in advance that passengers will have hand luggage only. On the day of travel we will try and adjust schedules to the actual landing so that these times are maintained but this cannot be guaranteed.

Drivers will display a board with the passenger name and flight Number on it until 1 hour after the landing time displayed in the arrivals hall. If you have not cleared customs 1 hour after landing, or if you cannot find your driver at the airport information desk, please ring us on our "bookings in progress" number 01869 / 232886 (If between 19:00 hours and 09:00 hours or at weekends), please Telephone 07867783094). We have no way of knowing whether you are on a flight -airlines will not tell us (Data Protection Act). If we have not heard from you 1 hour after you have landed we will assume that you have missed your flight and the driver will contact our control centre for instructions. If we know that you are at the terminal, the driver will wait.

Please note: There will be a surcharge of £30 per hour or part thereof (after the first hour) to cover the extra costs involved.

Please advise us of amended flights immediately. If outside the UK telephone our "bookings in progress" number 0044 1869 232886 (If between 19:00 hours and 09:00 hours or at weekends please telephone 0044 7867 783094). There is no charge for changing flight details if the change is in advance of our vehicle leaving to attend the flight given. If we are told after the vehicle has left there will be a full charge for the original transfer booked; another vehicle will only be supplied to attend alternative flights on pre payment of another fare.

We do not divert vehicles to substitute airports. Diversions are very rare and it is standard practice for airlines to arrange for diverted passengers to be transferred back to their original destination airport; please ring our "bookings in progress" number 01869 / 232886 (If between 19:00 hours and 09:00 hours or at weekends please telephone 07867783094) and tell us your estimated time of arrival as soon as you know, and before you set off. A vehicle will not be allocated to meet you until we hear from you. Passengers choosing not to return to the original airport will be regarded as having cancelled their transfer within 24 hours and will be responsible for their alternative transfer arrangements and costs.

CHILD SEATS / RESTRAINTS - Children under 135cm / 4 foot 5 inches

Subsequent to the introduction of the new law governing child seat belts and restraints, introduced on 18th September 2006: Green Light will only permit children to travel in its vehicles, when the appropriate restraints have been provided by the child's parent / guardian. It is the sole responsibility of the parent / guardian to ensure that the correct restraint is provided and that the child is secured within that restraint, prior to travel within a Green Light vehicle.

CHARGES

Prior booking is essential for all transfers. We do not operate on a "go now" basis. Non account bookings include U.K. Government Tax (VAT) @ 17.5%. Account bookings attract VAT as an addition to the invoice. Airport Parking and Airport Waiting costs are included up to the time limits specified. Prices are per vehicle not per passenger. Prices do NOT include Inner London Congestion Charge (£8 per vehicle) which came into force in February 2003 and which will be added to all relevant transfers.

Please note: Green Light except all major credit cards and payment by this method must be through our office, in advance of travel. The drivers do not have the facility for accepting credit card payments. If payment is to be made by cheque; this must be received by "Green Light", at least 10 working days prior to the date of travel, to allow sufficient time for bank clearance. Alternatively, payment can be made to the driver in cash, prior to departure from the initial pick-up point. Please be advised that, if payment by this method has been previously agreed, the driver will not proceed, until payment in cash, has been received.

There is no charge for transfer cancellations up to 48 hours in advance of booking. No refund will be made (and if not paid in advance, payment will be required) for cancellation of a transfer within 48 hours of the relevant pick up time or if, during the course of waiting for any journey you decide to use alternative transport arrangements without our prior agreement. A "no show", and / or a failed transfer because of incorrect data, will result in a full charge.

Bookings of wedding vehicles are subject to a different cancellation policy: Wedding vehicles must be booked and paid for at least 6 weeks in advance. The minimum cancellation period is 42 days in advance of the wedding date. If cancellation becomes necessary, a refund of 75% of the total paid will be returned, provided the above 42 days notice has been given. As wedding vehicles are booked many months in advance, cancellation within 42 days of the wedding date will result in the forfeit of all monies paid in advance.

SOILAGE

Please be advised that it is Company Policy to inform all potential clients of the following: - A mini-bus or car soiled by any means will have to be withdrawn from the road for at least 24 hours, whilst a full valet is carried out.

Therefore, whilst the Company does not charge customers for loss of subsequent earnings: A VALET CHARGE OF £150.00 WILL BE REQUIRED when soiling has occurred from the person(s) or Company that booked the journey.

If subsequent to reading the above, your journey is booked with "Green Light", you are deemed to have agreed that we may further debit your provided credit card to pay the Company £150.00, if a member of your party soils any of the Companies cars or mini-buses.

Smoking is prohibited in all "Green Light" vehicles. Please respect this. If a cigarette burn is found in the carpet or one of the seats, you will be expected to pay for the repair of the damage. If you find a cigarette burn anywhere inside a vehicle before you start a journey, please report this to the driver.

If you think your party may wish to consume either food or drink on the journey, this must be agreed in advance with our control centre. Any soiling of the vehicle is subject to the above Terms & Conditions.

DRIVERS

Green Light Executive Cars Limited only employs drivers who have English as their first language. All drivers have undergone a thorough medical, are licensed by the local authority and have undergone a full CRB (Police) check.

FEEDBACK

We strive to provide an excellent service and appreciate any and all comments that our Customers make, to enable us to maintain our high standards and make any changes or improvements.

Please be advised that if you proceed with accepting transport provided by Green Light, you are deemed to have both accepted and fully agreed with, the above Terms and Conditions.

Thank you for travelling with Green Light. We wish you a safe and enjoyable journey.